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Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q546-Q551):

NEW QUESTION # 546
A user needs to monitor the disk usage and free space of their Linux server regularly. Which command should the IT support technician suggest for detailed disk usage statistics?

A. df -h
B. du -sh *
C. top
D. mount

Answer: A

Explanation:
Correct Answer. C. df -h The df -h command (disk free) provides concise information about each mounted filesystem, including total space, used space, free space, and mount points, all formatted in human-readable form (e.g., GB, MB).
Option A is incorrect because top primarily monitors CPU and memory usage, not disk space.
Option B is incorrect because du -sh * shows the disk usage of files and directories in the current directory, which is useful but not as comprehensive for checking all disk space on the server.
Option D is incorrect because mount displays mounted filesystems, not their disk usage statistics.

NEW QUESTION # 547
What is a potential risk associated with performing firmware updates on hardware devices?

A. Firmware updates decrease the device's power consumption significantly
B. Firmware updates can occasionally introduce new bugs or stability issues
C. Firmware updates are always compatible with all previous software versions
D. The updates can be reversed at any time without any risk

Answer: B

Explanation:
Correct Answer. B. Firmware updates can occasionally introduce new bugs or stability issues While firmware updates are important for security and functionality, they can sometimes introduce new bugs or cause stability issues if not properly tested or if there are compatibility problems with existing hardware or software.
Option A is incorrect because firmware updates often cannot be easily reversed and may require specific tools or software to rollback, which carries its own risks.
Option C is incorrect because while some updates may optimize power usage, significant decreases in power consumption are not a typical result of firmware updates.
Option D is incorrect because not all firmware updates are backward compatible with all software versions, which can lead to compatibility issues.

NEW QUESTION # 548
What limitation must technicians be aware of when using AI to update internal documentation based on troubleshooting findings?

A. AI requires human oversight to ensure the relevance and accuracy of content updates
B. AI can consider user feedback and automatically update documentation
C. AI fully understands and integrates industry best practices into documentation without human help
D. AI can independently verify the accuracy of its own findings

Answer: A

Explanation:
Correct Answer. C. AI requires human oversight to ensure the relevance and accuracy of content updates AI can assist in updating documentation based on findings, but human oversight is essential to ensure that these updates are relevant, accurate, and reflect best practices accurately.
Option A is incorrect because AI lacks the capability to independently verify the accuracy of its findings without predefined parameters.
Option B is incorrect as AI does not inherently consider user feedback unless specifically designed to do so, and it cannot automatically update documentation without potential errors.
Option D is incorrect because AI does not inherently understand or integrate best practices without human input to guide and refine the process.

NEW QUESTION # 549
A company is integrating Amazon S3 buckets for cloud storage and requires users to map these as a network drive on their local machines.
Which tool should IT support recommend for seamless integration and mapping?

A. AWS Command Line Interface (CLI)
B. Amazon DataSync
C. AWS Storage Gateway
D. Amazon S3 File Gateway

Answer: C

Explanation:
AWS Storage Gateway allows for the seamless integration of Amazon S3 buckets with on- premises environments by enabling users to connect and map cloud storage as a network drive.
This facilitates straightforward access to cloud storage using familiar file- based interfaces.
Option A is incorrect because the AWS CLI is powerful for management tasks but does not facilitate the mapping of S3 buckets as network drives.
Option B is incorrect because while it could potentially be used for a similar function, S3 File Gateway is not as comprehensive in integrating S3 with on-premises file systems compared to Storage Gateway.
Option D is incorrect because Amazon DataSync is primarily used for data transfer between on- premises storage and AWS and does not support direct mapping as a network drive.

NEW QUESTION # 550
What is a common indicator of a phishing email?

A. An official-looking email address
B. Use of company-specific terminology and logos
C. Generic greetings such as "Dear Customer."
D. A clear, concise message with no grammatical errors

Answer: C

Explanation:
Correct Answer. B. Generic greetings such as "Dear Customer." Phishing emails often use generic greetings because they are sent in large batches to people whose names the attackers do not know, making this a common red flag.
Option A is incorrect because attackers often spoof email addresses to look official.
Option C is incorrect because phishing emails can also be well-crafted and free of grammatical errors.
Option D is incorrect as attackers frequently use legitimate company logos and terminology to appear credible.

NEW QUESTION # 551
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