This Refund Policy was last updated on September 26, 2026.
This policy explains how refunds and cancellations work for English Finders Pro, our paid membership. Everything else on English Finders (the courses, practice tools, word games and the level test) is free and needs no payment.
Who sells English Finders Pro
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns, billing, invoices and sales tax or VAT.
14-day money-back guarantee
If you are not happy with English Finders Pro, you can ask for a full refund within 14 days of your first payment, and within 14 days of any renewal payment. You do not need to give a reason.
How to ask for a refund
- Reply to the receipt email you received from Paddle, or
- Find your order at paddle.net and request a refund there, or
- Email us at contact@englishfinders.com with the email address you used to pay.
Refunds are paid back to your original payment method. They usually arrive within 5 to 10 business days, depending on your bank or card provider.
Cancelling your membership
English Finders Pro renews automatically every month or every year, depending on the plan you chose, until you cancel. You can cancel at any time in My Account under Membership & billing → Manage billing. After you cancel, you keep Pro until the end of the period you have already paid for, and you will not be charged again.
Your free account
Getting a refund or cancelling Pro does not close your English Finders account. Your free features, progress and XP stay as they are.
Questions
If you have any questions about this policy, contact us at contact@englishfinders.com. See also our Terms of Use and Privacy Policy.