Can-Do Task: Write a Complaint Message

Imagine you bought something online and there’s a problem with it — wrong size, damaged, or simply not what you expected.

Your Task

Write a short, polite complaint message (4–6 sentences). Explain what you ordered, describe the problem, and clearly state what you would like (a refund, a replacement, or an exchange).

Model Answer

“I’m writing to complain about an order I received yesterday. I ordered a medium-sized jacket, but you sent me a small one. Unfortunately, it doesn’t fit me at all. I would like a replacement in the correct size, or a full refund if that isn’t possible. Thank you for your help.”

Connect

Check your quantifier and complaint vocabulary with our Vocabulary Quiz.

Try our Vocabulary Quiz →

This lesson supports: I can write short, simple notes and messages relating to matters of immediate need (CEFR A2 Writing).

Azizul Hakim
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